Terms & Conditions of sales

Detailed Description of Goods and/or Services
Treehouse is an e-commerce business that markets and sells children’s bedroom furniture.

Delivery policy
Subject to availability and receipt of payment, orders will be processed within 4-6 weeks and delivery confirmed via telephone number/email.

Return and Refunds Policy
The provision of goods and services by Treehouse is subject to availability. In cases of unavailability, Treehouse will refund the client in full within 30 days. Cancellation of orders by the client during production will attract a CANCELLATION FEE of 50%. Items must be returned within seven days of receipt and will be subject to a return transport fee.
All items must be returned in the original condition.

Customer Privacy Policy
Treehouse shall take all reasonable steps to protect the personal information of users. For the purpose of this clause,”personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: Here

Payment Options Accepted
Payment may be made via Visa, Master Card credit cards or by bank transfer into the Treehouse bank account, the details of which will be provided on request. An extra 5% to be added to cash deposits.

Credit Card Acquiring and Security
Credit card transactions will be acquired for Treehouse by VCS who are the approved payment gateway for Standard of South Africa. PayGate uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may go to paygate.co.za to view their security certificate and security policy.

Customer Details Separate from Card Details
Customer details will be stored by Treehouse separately from card details which are entered by the client on PayGate secure site. For more detail on PayGate refer to paygate.co.za

Merchant Outlet Country and Transaction Currency
The merchant outlet country, at the time of presenting payment options to the cardholder, is South Africa. Transaction Currency is ZAR (South African Rand).

Responsibility
Treehouse takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods. Any damages upon delivery must be reported within 24hrs. Thereafter, Treehouse no longer takes responsibility. Treehouse takes responsibility for all manufacturing faults and has a six-month manufacturing warranty, calculated from date of delivery of furniture and mattresses. Treehouse does not take responsibility for wear and tear and damage to furniture caused by misuse and or not adhering to assembly instructions. For precautionary reasons Treehouse does not take responsibility for the disposal of packaging.

Country of Domicile
This website is governed by the laws of South Africa and Treehouse chooses as its domiciliumcitandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 105 Connaught Road, Beaconvale, Cape Town 7500

Variation
Treehouse may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information
This website is run by Homebase Trade 23 cc based in South Africa trading as Treehouse children’s decor.

Export Restriction
The offering on this website is available to South African and Southern African countries clients only. All other countries on enquiry.

Treehouse contact details
Telephonic Support: 021 840 0544/021 931 0323 | Email Support: info@treehouseonline.co.za

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